In order to use the VAIMOO service, you must have a VAIMOO profile.
After logging in:

  1. Select the VAIMOOO docking station and go to near it.

Only when you ore near the selected docking station:

  1. Choose from the app which of the available bikes you want to use. Each bike is marked with a serial number (eg. "CP001"), which will coincide with those selectable in the app.
  2. Select it.
  3. Press "GRAB A BIKE" to unlock a vehicle and use it.


Unlock a vehicle

After pressing "GRAB A BIKE":

  1. Wait until you hear two distinct mechanical sounds.
  2. The app will indicate that there is a trip in progress.
  3. Remove the bike from the docking station and use it.


In case of problems

"I'm near a docking station but I can't select the bike"

  • Check that there is an active and working internet connection on your device.

  • Wait a few seconds to allow the system to communicate.
  • Reconnect to the docking station and select another bike.

Or contact VAIMOO support directly from the app:

  1. From the side menu open "REPORT ISSUE".
  2.  Go to "BIKE".
  3. Complete the tab that appears.
  4. Press "SEND".


"I have paid the unlocking price even though I could not unlock the bike from the docking station"

You can request a refund by contacting VAIMOO support on the app:
From the side menu open "REPORT ISSUE".

  1. Go to "DOCKING POINT".
  2. Complete the form that appears.
  3. Press "SEND".


"I can't remove the bike from the docking station"

  • Check that you have heard two distinct metallic sounds.
  • Make sure the app indicates that the ride has started.
  • Check that the lock lever on the front wheel is on top so that the spokes of the lock are free to turn.

Or contact VAIMOO support directly from the app:

  1. From the side menu open "REPORT ISSUE".
  2. Go to "BIKE".
  3. Complete the tab that appears.
  4. Press"SEND".