VAIMOO gives you the possibility to lock the bike without ending the trip outside the docking station, using the "Lock Bike" function.
This function does not affect the trip price.
You can use this function during an active trip:

  • Press "Pause" on the VAIMOO app.
  • Pull down the lever to lock the lock on the bike front wheel.

To resume the trip, press "Start" and wait for the lock to unlock automatically.


In case of problems

"I can't put the trip on pause"

  • Check that there is an active and working internet connection on the smartphone used to unlock the VAIMOO bike.
  • Make sure you are in one of the areas where you can ride.

Or contact VAIMOO support directly from the app:

  1. From the side menu press on "Support".
  2. Activate the phone call.


"I cannot resume the trip after pausing the vehicle"

  • Check that there is an active and working internet connection on the smartphone used to unlock the VAIMOO bike.

Or contact VAIMOO support directly from the app:

  1. From the side menu press on "Support".
  2. Activate the phone call.